STRATEGIC DIRECTIONS 2005 – 2010
Welcome to Warrina Services’ second Strategic Direction document. Thank you to everyone who has been involved in the formulation of these documents, as with your interest, participation, and your feedback you have helped guide the future directions for Warrina Services. The current directions will be implemented for a five year term.
1. Warrina Services takes pride in the services that are offered to people with a disability within our community. Therefore, to provide a quality service Warrina Services will:
a. Adopt and adhere to practices that demonstrate our compliance to the Disability Service Standards, and will have these policies and practices audited externally on an annual basis. The ten Disability Service Standards are as follows:
- Service access - ensuring transparent entry to the service;
- Individual needs - assisting people to meet their individual needs and personal goals;
- Decision-making and choice - ensuring Consumer participation in decision-making and choice;
- Privacy, dignity and confidentiality – maintaining confidentiality in a private and dignified manner;
- Participation and integration – facilitating the inclusion of people with a disability into their community;
- Valued status - providing opportunities for people with a disability to make valued contributions to their community;
- Complaints and disputes – encouraging the raising of complaints without reprisal;
- Service management – demonstrating effective corporate governance;
- Protection of legal and human rights and freedom from abuse and neglect – ensuring these protections are upheld;
- Staff recruitment, employment and development – employing staff who have the relevant skills, knowledge and competencies.
b. Implement safe workplace practices to provide a safe and secure work environment for Support Workers and Consumers.
c. develop a web page to increase community awareness of Warrina Services’ service delivery, policies and practices.
2. Warrina Services will respond to the unmet needs of people with a disability, and their Families/Carers, who are currently not in receipt of services. Warrina Services will:
a. Lobby for funding from government bodies, eg. Disability Services Queensland, Queensland Health;
b. Provide an information and referral service to increase the awareness of people with a disability of other services provided within the disability sector;
c. Continue to access emergency funding and provide services to respond to critical support needs.
3. Warrina Services acknowledges a significant increase in the need to provide support services to school aged children with a disability. Warrina Services will endeavour to respond to this need, within available resources, by:
a. implementing a vacation care program, targeting children aged from 10 to 18 years of age;
b. accessing emergency funding for those school aged children who require individual support during vacation care periods.
4. Warrina Services will provide an opportunity for our Families and Carers to share experiences by:
a. gauging the level of interest from our Families and Carers to share experiences with each other; and
b. providing a venue and promoting various activities on their behalf.
5. Warrina Services will endeavour to upgrade premises and facilities to accommodate growth and to be more accessible and user friendly for our Consumers, by:
a. accessing appropriate funding bodies, from philanthropic sources, to purchase a wheelchair accessible bus;
b. assessing the potential of purchasing additional premises, while acknowledging the emphasis from all stakeholders that Warrina Services should not grow too large.
