Warrina Servcies Policies and Procedures Content List

1.   ADMINISTRATION

43. GRIEVANCE PROCEDURE: OFFICE
2.   ADVOCACY44. GRIEVANCE PROCEDURE: SUPPORT
3.   AGGRESSIVE/ABUSIVE BEHAVIOUR45. INDIVIDUALISED SUPPORT PLANS
4.   ANIMAL RISK46. INFECTION CONTROL
5.   BEHAVIOUR MANAGEMENT47. LEAST RESTRICTIVE PRACTICES
6.   BLOCK FUNDS ALLOCATION48. LEAVE
7.   BOARD GOVERNANCE, ROLES AND MEMBERSHIP49. MEDICATION ADMINISTRATION
8.   BROKERAGE50. NO LIFT
9.   CLEAN AIR51. NON-PAYMENT OF ACCOUNTS RECEIVABLE
10. CODE OF BEHAVIOUR52. OFFICE OPEN DOOR
11. CODE OF CONDUCT53. ON CALL
12. CODE OF ETHICS54. ORGANISATIONAL ACCOUNTABILITY
13. COMMUNICATION AIDES55. PARTICIPATION, INTEGRATION AND CHOICE
14. COMMUNICATION BOOKS56. PERMANENT PART-TIME
15. COMPUTER, INTERNET AND EMAIL ACCESS57. PRIORITISATION
16. CONFIDENTIALITY58. PRIVACY
17. CONSUMER-CENTRED APPROACH TO SERVICE DELIVERY59. QUALITY ASSURANCE
18. CONSUMER CRITICAL INCIDENTS60. RECRUITMENT
19. CONSUMER RIGHTS61. RESTRAINTS
20. CONSUMER SUPPORT AGREEMENT62. RISK MANAGEMENT
21. CULTURAL DIVERSITY63. SALARY SACRIFICING
22. DISABILITY DISCRIMINATION64. SERVICE TYPES
23. DISCIPLINARY65. SERVICE USER DEATH
24. DISMISSAL66. SEXUAL HARASSMENT
25. DOCUMENTATION OF ACCIDENTS AND INCIDENTS67. STAFF RELIEF
26. DOCUMENT CONTROL68. STAFF TRAINING
27. DRESS CODE69. STATEMENT TO MEDIA
28. DUTY OF CARE70. SUPPORT SERVICE COSTINGS
29. DUTY STATEMENTS71. WORKER IN-HOME RESPITE
30. EMPLOYEE ASSISTANCE PROGRAM72. SUPPORT WORKER RIGHTS
31. EMPLOYMENT73. 24 HOUR CANCELLATION RULE
32. ENTRY AND ACCESS TO SERVICES74. UNORTHODOX PRACTICES
33. EQUAL EMPLOYMENT OPPORTUNITY75. VALUED ROLES
34. ETHOS UNDERPINNING SERVICE DELIVERY76. VEHICLE USE
35. EXIT77. VOLUNTEERS
36. EXTERNAL EMPLOYMENT78. WAITING LIST
37. FITNESS FOR WORK79. WHISTLE BLOWERS
38. FLEXIBLE WORKING HOURS80. WORKPLACE BULLYING
39. FREEDOM FROM NEGLECT AND ABUSE81. WORKPLACE DISCRIMINATION
40. FREEDOM OF INFORMATION82. WORKPLACE HEALTH AND SAFETY
41. GRIEVANCE PROCEDURE: CONSUMER83. WORKPLACE REHABILITATION
42. GRIEVANCE PROCEDURE: INTER-AGENCY

These Policies and Procedures can be perused by Consumers on entering our organisation.